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Plan Ahead

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What to Expect

Ticketing

If you would like to guarantee a private experience, all tickets must be purchased for your selected time slot.  Otherwise, you may be paired with other guests.

Health & Safety

The health and safety of our guests and employees is our highest priority.  We thoroughly clean and sanitize all gear and equipment, including headsets, foot and hand trackers, and backpacks before each use.  All guests and employees are required to wear a face mask while in the store and during the VR experience.

What to Bring

Please bring your confirmation email with you when you visit.  The ticket purchaser or lead guest must be present at the time of check in and will be required to present a valid form of identification.

Duration

Your full journey should take approximately 30 minutes from beginning to end, from gear-up and gear-down.  Please arrive at least 30 minutes before your start time to check in.

Gear

A VR show guide will help you gear up for your experience. You’ll put on a light backpack, hand trackers, foot trackers and a VR headset.* Our headsets can accommodate most glasses, but if you wear glasses with larger frames, your show guide can assist you.

*To experience free-flying in “Wizards Take Flight,” you’ll only need to put on a VR headset and hand trackers.

Belongings

If you’ve brought personal belongings or have purchased souvenirs from the store, a safe storage area is available to stow these items during your experience. Please be advised that Harry Potter New York is not responsible for any lost or stolen items.

Rules of Adventure

Age & Height

Guests must be at least 10+ years old for each experience, 54 inches for Wizards Take Flight, and 48 inches tall for Chaos at Hogwarts. Guests between 10 and 12 years old must be accompanied by an adult (18 years or older) with a paid ticket. Only guests who are 13+ are able to ride without an accompanied adult.

Accessibility

Wheelchair options are available.  Guests who require a wheelchair must be able to self-transfer to one of our specially equipped wheelchairs.  Please be advised that we are only able to accommodate one guest requiring a wheelchair per scheduled time slot.

Guests requiring a wheelchair must be able to either transfer into one of our specially equipped wheelchairs, or their personal wheelchair must fall within the following dimensions:

  • Seat dimensions: 18″W x 16″D
  • Seat height: 20″
  • Back height from seat: 15.25″
  • Width between arms: 18.25″
  • Overall dimensions: 26″W x 31.5″D x 35.25″H
  • Overall folding dimensions: 12.25″W x 30.75″D x 35.25″H

Please note that we are only able to accommodate one guest requiring a wheelchair per scheduled time slot.

Shoes

Guests should wear comfortable walking shoes for their experience. Bare feet, stiletto heels, open-toed shoes, backless shoes, and platform shoes over one and half inches are not allowed in the Chaos at Hogwarts experience.

Clothing

Dress for adventure. Long skirts or flared pants may get tangled up and/or interfere with sensors.  For guests experiencing “Wizards Take Flight,” short skirts are not recommended.

Photography

Photos and videos are not allowed inside the experience itself, but we encourage you to snap all the content you want at Harry Potter New York, in the VR waiting areas and gear-up/gear-down rooms. Remember to share on social with #harrypottervr, #harrypotterny and tag @harrypotterny!