FAQ

No! Guests who have purchased VR experience tickets will not need to register in the Harry Potter New York virtual queue and may proceed to the front of the line when they arrive for entry to the store.  Please be advised only those with a valid VR booking are guaranteed entry to the store.  Our team will make every effort to accommodate other members of your group if we have the capacity available but entry cannot be guaranteed.

Wands, robes, notebooks, travel essentials, and pens, have a personalization fee in addition to their price. For Tri-Wizard Jerseys, Trunks, Acceptance Letters, Engravable ornaments, and Jewelry it is included in their price.

The health and safety of our guests and employees is our highest priority. We have implemented the following processes to ensure the highest possible sanitization standards when experiencing Harry Potter VR:

• VR Gear: Headsets, foot and hand sensors, backpacks, wands and brooms are sanitized before every use.
• Physical Safety: We have added padded rails to our Chaos at Hogwarts experience, and VR Hosts are present and accessible in the pods for each experience.

Official tickets to Harry Potter VR experiences are only available through this website and NOT through any other retailer, reseller, or venue.  Any ticket purchased through a 3rd party is null and void and will not be accepted.

Dress for adventure. Long skirts or flared pants may get tangled up and/or interfere with sensors.  For guests experiencing “Wizards Take Flight,” short skirts are not recommended. For Chaos at Hogwarts, guests will be walking around, so please wear clothing that is comfortable to move in. Guests should wear comfortable walking shoes for their experience. Bare feet, stiletto heels, open-toed shoes, backless shoes, and platform shoes over one and a half inches are not allowed in the Chaos at Hogwarts experience.

We use our virtual queue system to manage the flow of people when the store approaches capacity. This will generally be during high traffic days such as Federal holidays and from Thanksgiving to New Years as needed.

To join the virtual queue, scan the QR code at the store with your smartphone, then fill in your group details (maximum of 6 per group).  We will send you a notification when it’s time to enter. Feel free to explore the city, you do not need to wait at the store.

The QR code will be displayed outside the store and available to scan once we reach capacity. Updates to wait times will be posted on our social channels, please check here for our most up-to-date timings. When our virtual queue is full, we will close the queue and turn off the QR code for the day.

When it’s your time to enter the store, you will be sent a notification. Once you get the notification, you will have one hour to return to the store. When you return, head to one of our entrances and show your notification to a member of the team.

You do not need a reservation to enter the store. We utilize a virtual queue system when the store reaches capacity. When the virtual queue is in use, scan the QR code located at the entrance of the store to get your place in line. You will receive a text when it is your turn to enter. This is generally during school holidays and weekends. Please check our social channels for the most up-to-date timings.

Draft Butterbeer is available to purchase from Harry Potter New York’s Butterbeer Bar for $12 in a souvenir tankard.

If you have any dietary restrictions, speak to an associate who will be able to provide any up-to-date allergy information.

Draft Butterbeer is suitable for those with gluten, wheat and nut allergies. It does, however, contain trace amounts of dairy so it is unsuitable for vegans or anyone with lactose intolerance.

Draft Butterbeer is a non-alcoholic beverage reminiscent of shortbread and butterscotch with a frothy head, served in a souvenir tankard.

No, both types of Butterbeer are soft drinks and can be enjoyed by those of all ages.

Both draft and bottled Butterbeer are authentic and come from the same family of Butterbeer products.

Bottled Butterbeer is available to purchase from Harry Potter New York’s Butterbeer Bar served in a souvenir tankard for $12. You can also purchase individual bottles in-store for $7, or a 4-pack of bottles for $18.

Yes, every element of the bottled Butterbeer packaging is recyclable.

There are currently three labels available, hand-designed by MinaLima, the Graphic Design duo on all Harry Potter and Fantastic Beasts movies. This includes our Original Butterbeer logo, a limited edition MACUSA label, and from October 2022 our limited-edition Holiday label. Keep an eye out for more collectible labels in the future.

The shelf-life of Butterbeer is 12 months from bottling.

Bottled Butterbeer is available to purchase online at harrypottershop.com.

Along with the recipe, the brewing process of Bottled Butterbeer is top secret.

Both draft and bottled Butterbeer are suitable for those with nut allergies.

Our bottled Butterbeer is vegetarian, vegan, and gluten-free.

Bottled Butterbeer is a butterscotch flavored sparkling soft drink served in a glass bottle with a collectible label.

Butterbeer ice cream is available to purchase from Harry Potter New York’s Butterbeer Bar in a cup for $8.

Butterbeer ice cream contains dairy and is not suitable for vegans.

We offer a selection of treats within the Butterbeer bar that are refreshed throughout the year. This includes cookies, cupcakes, cakes, and chocolate items.

We currently offer a Gluten free Galleon Brownie and also a Vegan Deathly Hallows Cookie.

We currently offer a Gluten free Galleon Brownie and also a Vegan Deathly Hallows Cookie.

We are operating the Harry Potter VR experiences in compliance with state and local guidelines and following strict cleaning and sanitation protocols. Additional measures we are taking include:

• Masks Required: For the time being, all guests and employees are required to wear a face mask before, during, and after experiences.

Yes. If you would like to guarantee a private experience, all tickets must be purchased for your selected time slot.

Tickets can be purchased online or with a VR Host at Harry Potter New York.  Online booking is the best way to secure a ticket for your preferred time slot, and to ensure that you and your group can all experience Harry Potter VR together.

We will announce whenever new tickets go live via our website and our Harry Potter social channels (#harrypottervr and #harrypotterny), so please continue to check back regularly for upcoming availabilities.

When scheduling multiple experiences, please ensure at least 60 minutes between your start times to allow enough time to arrive early to check in to your next experience.  When booking both experiences in one day we recommend guests begin with “Wizards Take Flight,” subject to availability.

Online booking is the best way to secure a ticket for your preferred time slot and to ensure that you and your group can all experience Harry Potter VR together. We currently do not offer tickets for purchase in store, however a member of the VR team can guide you through the process on your device, just ask for assistance when needed.

Tickets are refundable or may be exchanged up to 24 hours prior to your scheduled experience. For refund requests, please use the link provided in your confirmation email to directly manage your booking online. For exchange requests, please contact us here and we would be happy to assist you with this process, subject to availability. For ticket holders that will not be able to make their scheduled experience and the 24 hour policy has already passed, we will not be able to offer refunds.

All experiences start on-time.  We will not be able to offer refunds for no-shows or late arrivals.

Please contact us here and we will be happy to assist you with any refund or rebooking requests.

In these instances, our show guides will make every effort to accommodate an exchange of your group’s tickets to a new time slot. However, we cannot guarantee near-term availability and in some cases we may be required to offer your group a partial or full refund.

Please be advised, only those with a valid VR booking are guaranteed entry to the store. Our team will make every effort to accommodate other members of your group if we have the capacity available but entry cannot be guaranteed.

All group members must arrive 30 minutes before your scheduled start time to check in with a VR host in-store.  We are not able to bring you into an experience once it has begun, and cannot guarantee that we will be able to accommodate late arrivals.

Please see a store representative when your group arrives on-site and inform them you have a Harry Potter VR reservation. You will be asked to present your confirmation email to confirm your scheduled start time. Once inside, please be sure to check in to your experience no later than 30 minutes prior to your scheduled start time.

Yes. Once your VR reservation has been confirmed and you and your group have been admitted inside, you are free to shop and explore the store at your leisure before your VR experience.  Depending on the time of your experience, you may be able to explore the store after your experience. For experiences scheduled later in the day, we recommend exploring the store prior to your experiences.

Please bring your confirmation email with you when you visit. The ticket purchaser or lead guest must be present at the time of check in and will be required to present a valid form of identification.  The lead guest name may not be changed following completion of your ticket purchase.

Once you have checked in to your scheduled time slot, you are free to explore the rest of the store but recommend that you remain close by so you don’t miss your experience start time! A few minutes prior to your departure time, a VR Host will escort your group to gear up and begin your experience.

Please wear comfortable clothing, especially shoes. Please wear fully enclosed shoes for each experience.  Avoid wearing long skirts or flared pants, since they may get tangled up or interfere with sensors. For guests experiencing “Wizards Take Flight,” short skirts are not recommended.

A storage area is available for your personal belongings during your Harry Potter VR experience. Please be advised that Harry Potter New York is not responsible for any lost or stolen items.

Photos and videos are not allowed inside the experience itself, but we encourage you to snap all the content you want at Harry Potter New York, in the VR waiting areas and gear-up/gear-down rooms. Remember to share on social with #harrypottervr, #harrypotterny and tag @harrypotterny!

The Harry Potter VR experiences can be enjoyed by guests at least 10+ years old for each experience, 54 inches tall for Wizards Take Flight, and 48 inches tall for Chaos at Hogwarts. Guests that are between 10 and 12 years old must be accompanied by an adult (18 years or older) with a paid ticket. Guests who are 13+ are able to ride without an accompanied adult.

Guests requiring a wheelchair must be able to either transfer into one of our specially equipped wheelchairs, or their personal wheelchair must fall within the following dimensions:

• Seat dimensions: 18″W x 16″D
• Seat height: 20″
• Back height from seat: 15.25″
• Width between arms: 18.25″
• Overall dimensions: 26″W x 31.5″D x 35.25″H
• Overall folding dimensions: 12.25″W x 30.75″D x 35.25″H

Please note that we are only able to accommodate one guest requiring a wheelchair per scheduled time slot.

We utilize motion capture technology to more accurately track users in the experience with little to no latency (the feeling of being off balance). Most guests do not experience motion sickness in our experiences.

We do not advise guests participate in this activity if they are pregnant.

Yes, if you wear eyeglasses in the real world they may help you see virtual worlds too. Please note that oversized glasses may be a tight fit inside the headset and some may not fit at all.

Yes, hearing devices can be worn under the headset earpiece.

Closed captioning is not available at this time.

Service animals must be under the control of the owners at all times and must remain on a leash or in a harness.  Our employees are not able to take control of service animals. Due to the nature of the Harry Potter VR experiences, service animals are not permitted inside the experience areas.  Service animals are permitted at Harry Potter New York and in the VR waiting areas, so long as they remain under the control of the owner or a trusted member of their group.

The “Chaos at Hogwarts” and “Wizards Take Flight” VR experiences can only be experienced at Harry Potter New York with a reserved time slot.  Tickets may be purchased online at vr-ticketing.

On “Chaos at Hogwarts,” you and up to three guests will participate in a free roam adventure that takes you on a magical journey to Hogwarts Castle.  Guests will experience both virtual and physical elements and will be walking through a virtual Hogwarts, just as you would do in the real world. You will wear a VR headset, backpack, and hand and foot trackers, choose your own virtual avatar (and see your fellow guests), and can freely explore the experience area, immersing yourself in the Wizarding World, while casting spells with your wand and experiencing real-world special effects.

On “Wizards Take Flight,” you and up to five guests will embark on a high-flying broom adventure over the skies of London and the enchanting grounds of Hogwarts Castle.  You’ll be seated on your very own physical broom, complete with rumbling haptics, wind in your face, and real-world special effects. You will wear a VR headset and hand trackers, choose your own virtual avatar (and see your fellow guests), and grab a wand to battle attacking Death Eaters!

Experience durations vary by experience but your full journey will last approximately 30 minutes from the beginning of your start time, including avatar selection, gear-up, and gear-down.

Harry Potter VR is a social, group experience.  Up to four ticketed guests may participate in Chaos at Hogwarts and up to six ticketed guests may participate in Wizards Take Flight in a time slot. Your group may be paired with additional guests unless you have purchased all tickets for your scheduled time slot.

On “Chaos at Hogwarts,” a show guide will help you gear-up in a (approximately 10lbs), hand sensors, foot sensors and a VR headset. To experience “Wizards Take Flight,” you will only need to gear-up in hand sensors and a VR headset.

All of our sensors, headsets, and backpacks are adjustable and designed to fit adults.

Please bring your confirmation email with you when you visit.  The ticket purchaser or lead guest must be present at the time of check in and will be required to present a valid form of identification. This name may not be changed following completion of your ticket purchase.

No! Guests who have purchased VR experience tickets will not need to register in the Harry Potter New York virtual queue and may proceed to the front of the line when they arrive.

There are public parking garages located near the store, and street parking nearby. Please follow local signage listing time limits or specific hours where you are able to park.