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FAQ

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Where can I purchase VR tickets?

Official tickets to Harry Potter VR experiences are only available through this website and NOT through any other retailer, reseller, or venue.  Any ticket purchased through a 3rd party is null and void and will not be accepted.

What steps are being taken to keep our guests safe?

The health and safety of our guests and employees is our highest priority. We have implemented the following processes to ensure the highest possible sanitization standards when experiencing Harry Potter VR:

  • VR Gear: Headsets, foot and hand sensors, backpacks, wands and brooms are sanitized before every use.
  • Contactless Check In: We offer contactless payment and check in – be sure to book your tickets online for an even quicker check in process.

What is the virtual queue?

The virtual queue system is used to manage the capacity inside the store to avoid crowding inside and in front of the store in following with COVID-19 guidelines for health and safety.

How do I join the virtual queue?

To join the virtual queue, scan the QR code at the store with your smartphone, then fill in your group details (maximum of 6 per group).  We will send you a notification when it’s time to enter. Feel free to explore the city, you do not need to wait at the store.

Where do I find the QR code to scan?

The QR code will be displayed outside the store and available to scan each day starting at 7AM. Please check our social channels for the most up-to-date timings. When our virtual queue is full, we will close the queue and turn off the QR code for the day.

What do I do when it’s my time to enter?

When it’s your time to enter the store, you will be sent a notification. Once you get the notification, you will have one hour to return to the store. When you return, go to the Pre-Entry line at the 5th Ave entrance.

Can I make a reservation or walk-up to enter the store?

We are not accepting pre-bookings or walk-ins at this time.

Is Butterbeer/bottled Butterbeer alcoholic?

No, both types of Butterbeer are soft drinks and can be enjoyed by those of all ages.

Is Butterbeer suitable for nut allergy sufferers?

Both draft and bottled Butterbeer are suitable for those with nut allergies.

Is this authentic Butterbeer?

Both draft and bottled Butterbeer are authentic and come from the same family of Butterbeer products.

What does Butterbeer ice cream cost?

Butterbeer ice cream will be available to purchase from Harry Potter New York’s Butterbeer Bar in either a cup or a cone for $8.

Is Butterbeer ice cream dairy-free/vegan/vegetarian?

Butterbeer ice cream contains dairy and is not suitable for vegans.

Is the packaging recyclable?

Yes, every element of the bottled Butterbeer packaging is recyclable.

How many collectible labels are there?

There is currently one label available, hand designed by MinaLima, the Graphic Design duo on all Harry Potter and Fantastic Beasts movies. Keep an eye out for more collectible labels in the future.

How long will bottled Butterbeer keep for?

The shelf-life of Butterbeer is 12 months from bottling.

Is bottled Butterbeer available to buy online?

Bottled Butterbeer will be made available to purchase online soon, keep an eye on our social channels for updates.

How is bottled Butterbeer made?

Along with the recipe, the brewing process of Bottled Butterbeer is top secret.

Is bottled Butterbeer dairy/free/vegan/vegetarian?

Our bottled Butterbeer is vegetarian, vegan and gluten-free.

What does bottled Butterbeer cost?

Bottled Butterbeer is available to purchase from Harry Potter New York’s Butterbeer Bar served in a souvenir tankard for $10. You can purchase individual bottles in-store for $12.

What does bottled Butterbeer taste like?

Bottled Butterbeer is a butterscotch flavoured sparkling soft drink served in a glass bottle with a collectible label.

What does draft Butterbeer cost?

Draft Butterbeer will be available to purchase from Harry Potter New York’s Butterbeer Bar for $12 in a souvenir tankard.

Is draft Butterbeer dairy/free/vegan/vegetarian?

Draft Butterbeer is suitable for those with gluten, wheat and nut allergies. It does, however, contain trace amounts of dairy so it is unsuitable for vegans or anyone with lactose intolerance.

What does draft Butterbeer taste like?

Draft Butterbeer is a non-alcoholic beverage reminiscent of shortbread and butterscotch with a frothy head, served in a souvenir tankard.

What is Harry Potter New York?

Harry Potter New York is the world’s only official Harry Potter flagship store in the heart of New York City’s Flatiron district offering an unforgettable, immersive experience for Wizarding World fans.

The store will set a new standard of themed shopping experiences, combining breath-taking design, exciting interactive elements and exclusive products inviting fans to experience the Wizarding World in a brand-new way. Spanning three floors and over 21,000 sq. ft., the store will house the largest collection of Harry Potter and Fantastic Beasts products under one roof.

When will Harry Potter New York open?

Harry Potter New York is now open.

What will I see inside the store?

Stepping inside Harry Potter New York, you will pass under a huge model of Fawkes the Phoenix gazing down from the ceiling, created especially for Harry Potter New York.

Aspiring witches and wizards will be able to browse for Chocolate Frogs and Bertie Bott’s Every Flavor Beans in an area inspired by the whimsical surroundings of Honeydukes and stop under the Dirigible Plum tree to find your favorite magical creature plush. You’ll also be able to browse over 50 wands inspired by characters, locations and props from the Wizarding World – including special collections only available at Harry Potter New York.

Fans can visit the store’s personalization area to engrave a wand, emboss a journal or embroider a robe with your name. Don’t forget to pose for a picture with the Griffin that guards Dumbledore’s office or the Ministry of Magic phonebooth.

What products will be available for purchase?

Alongside the main collection of Harry Potter and Fantastic Beasts products, Harry Potter New York will offer a range of brand collaborations including Spirit Jerseys, Loungefly handbags and Pottery Barn, among many other fan-favorites.

Where is the store located?

Harry Potter New York is located at 935 Broadway with entrances on both Broadway and Fifth Avenue.

Can I shop online?

Yes, a hand-selected range of products are available to purchase from the Harry Potter Shop.

Does the online shop sell everything that is in the store?

Harry Potter New York will house a selection of items that are only available in-store.

What additional measures are being taken for COVID-19?

We are opening the Harry Potter VR experiences in compliance with state and local guidelines and following strict cleaning and sanitation protocols. Additional measures we are taking include:

  • Masks Required: For the time being, all guests and employees are required to wear a face mask before, during, and after experiences.
  • Staff Safety: Our show guides are required to answer a safety questionnaire each day.

Will I be paired with other guests?

Yes. If you would like to guarantee a private experience, all tickets must be purchased for your selected time slot.

Do I need to wear a face mask?

To protect yourself and others we require all guests at Harry Potter New York to wear masks at all times, including as you enter and participate in your experience with us.

How can I buy tickets?

Tickets can be purchased online or with a show guide at Harry Potter New York.  Online booking is the best way to secure a ticket for your preferred time slot, and to ensure that you and your group can all experience Harry Potter VR together.

How far in advance can I buy tickets?

We will announce whenever new tickets go live via our website and our Harry Potter social channels (#harrypottervr and #harrypotterny), so please continue to check back regularly for upcoming availabilities.

Can I book both experiences at once?

Guests may only purchase tickets for one experience at a time. Once you have completed the purchase of your first experience, please return to the ticketing page to purchase tickets for your second experience.

Can I book my experiences back to back?

When scheduling multiple experiences, please ensure at least 60 minutes between your start times to allow enough time to arrive early to check in to your next experience.  When booking both experiences in one day we recommend guests begin with “Wizards Take Flight,” subject to availability.

How do I purchase tickets in-person at the store?

At Harry Potter New York, you can buy tickets with help from a VR show guide who can help find the right experience and available time slot that’s best for you and your group. Tickets can be purchased for same day or for a date in the future, subject to availability. Online booking is the best way to secure a ticket for your preferred time slot, and to ensure that you and your group can all experience Harry Potter VR together.

What happens if I can no longer make my experience?

Tickets are refundable or may be exchanged up to 24 hours prior to your scheduled experience. For any refund or exchange requests, please contact us here and we would be happy to assist you with this process.  For ticket holders that will not be able to make their scheduled experience and the 24 hour policy has already passed, we will not be able to offer refunds.

I missed my experience start time. Can I return or exchange my tickets?

All experiences start on-time.  We will not be able to offer refunds for no-shows or late arrivals.

How do I get my customer service questions answered?

Please contact us here and we will be happy to assist you with any refund or rebooking requests.

What happens if I experience a technical glitch?

In these instances, our show guides will make every effort to accommodate an exchange of your group’s tickets to a new time slot. However, we cannot guarantee near-term availability and in some cases we may be required to offer your group a refund.

Do I need to register to enter the store?

No! Guests who have purchased VR experience tickets will not need to register in the Harry Potter New York virtual queue and may proceed to the front of the line when they arrive.  Please be advised only those with a valid VR booking are guaranteed entry to the store.  Our team will make every effort to accommodate other members of your group if we have the capacity available but entry cannot be guaranteed.

Will other members of my group without a VR ticket be allowed entry to the store?

Please be advised, only those with a valid VR booking are guaranteed entry to the store. Our team will make every effort to accommodate other members of your group if we have the capacity available but entry cannot be guaranteed.

How early should I arrive for my visit?

All group members must arrive 30 minutes before your scheduled departure time to check in and select your avatar. We are not able to bring you into an experience once it has begun, and cannot guarantee that we will be able to accommodate late arrivals.

What happens when I arrive?

Please see a store representative when your group arrives on-site and inform them you have a Harry Potter VR reservation. You will be asked to present your confirmation email to confirm your scheduled start time. Once inside, please be sure to check in to your experience no later than 30 minutes prior to your scheduled start time.

Can I explore the store before or after my experience?

Yes. Once your VR reservation has been confirmed and you and your group have been admitted inside, you are free to shop and explore the store at your leisure both before and after your VR experience.

How do I check in for my experience?

Please bring your confirmation email with you when you visit. The ticket purchaser or lead guest must be present at the time of check in and will be required to present a valid form of identification.  The lead guest name may not be changed following completion of your ticket purchase.

What happens after I check in?

Once you have checked in to your scheduled time slot, your group can relax in the VR waiting area until it’s time for your experience. While you are free to explore the rest of the store, we recommend that you remain close by so you don’t miss your experience start time! A few minutes prior to your departure time, a show guide will help you select your virtual avatar and escort your group to gear-up and begin your experience.

What should I wear?

Please wear comfortable clothing, especially shoes. Heels and flip-flops don’t mix well with virtual worlds. Same with long skirts or flared pants, since they may get tangled up and/or interfere with sensors. For guests experiencing “Wizards Take Flight,” short skirts are not recommended.

 

Is there a place to store my belongings during the experience?

A storage area is available for your personal belongings during your Harry Potter VR experience. Please be advised that Harry Potter New York is not responsible for any lost or stolen items.

Can I take photos or videos during the experience

Photos and videos are not allowed inside the experience itself, but we encourage you to snap all the content you want at Harry Potter New York, in the VR waiting areas and gear-up/gear-down rooms. Remember to share on social with #harrypottervr, #harrypotterny and tag @harrypotterny!

Are these experiences suitable for kids?

Yes, the Harry Potter VR experiences can be enjoyed by anyone ages 10 and up and at least 48 inches tall. Guests that are between 10 and 12 years old must be accompanied by an adult with a paid ticket.

Are the experiences wheelchair accessible?

Guests requiring a wheelchair must be able to either transfer into one of our specially equipped wheelchairs, or their personal wheelchair must fall within the following dimensions:

  • Seat dimensions: 18″W x 16″D
  • Seat height: 20″
  • Back height from seat: 15.25″
  • Width between arms: 18.25″
  • Overall dimensions: 26″W x 31.5″D x 35.25″H
  • Overall folding dimensions: 12.25″W x 30.75″D x 35.25″H

Please note that we are only able to accommodate one guest requiring a wheelchair per scheduled time slot.

Should I be concerned about motion sickness?

We utilize motion capture technology to more accurately track users in the experience with little to no latency (the feeling of being off balance). Most guests do not experience motion sickness in our experiences.

Can I participate if I’m pregnant?

We do not advise guests participate in this activity if they are pregnant.

Can I wear eyeglasses during the experience?

Yes, if you wear eyeglasses in the real world they may help you see virtual worlds too. Please note that oversized glasses may be a tight fit inside the headset and some may not fit at all.

Can I wear my hearing aids during the experience?

Yes, hearing devices can be worn under the headset earpiece.

Is closed captioning (CC) available for the experience?

Closed captioning is not available at this time.

Can I bring my service animal with me on the experience?

Service animals must be under the control of the owners at all times and must remain on a leash or in a harness.  Our employees are not able to take control of service animals. Due to the nature of the Harry Potter VR experiences, service animals are not permitted inside the experience areas.  Service animals are permitted at Harry Potter New York and in the VR waiting areas, so long as they remain under the control of the owner or a trusted member of their group.

 

Where can I experience the Harry Potter VR experiences?

The “Chaos at Hogwarts” and “Wizards Take Flight” VR experiences can only be experienced at Harry Potter New York with a reserved time slot.  Tickets may be purchased online at vr-ticketing.

What can I expect from the Harry Potter VR experiences?

On “Chaos at Hogwarts,” you and up to three guests will participate in a free roam adventure that takes you on a magical journey to Hogwarts Castle. You will wear a VR headset, backpack, and hand and foot trackers, choose your own virtual avatar (and see your fellow guests), and can freely explore the experience area, immersing yourself in the Wizarding World, while casting spells with your wand and experiencing real-world special effects.

On “Wizards Take Flight,” you and up to three guests will embark on a high-flying broom adventure over the skies of London and the enchanting grounds of Hogwarts Castle.  You’ll be seated on your very own physical broom, complete with rumbling haptics, wind in your face and real-world special effects. You will wear a VR headset and hand trackers, choose your own virtual avatar (and see your fellow guests), and grab a wand to battle attacking Death Eaters!

How long does each experience last?

Experience durations vary by experience but your full journey will last approximately 30 minutes, including check in, avatar selection, gear-up and gear-down.

How many people can participate at a time?

Harry Potter VR is a social, group experience where up to four ticketed guests may participate in a time slot. If your group has more than four people, your group will be split into multiple groups. Parties with fewer than four may be paired with additional guests unless you have purchased all four tickets for your scheduled time slot.

What gear will I be wearing?

On “Chaos at Hogwarts,” a show guide will help you gear-up in a (approximately 10lbs), hand sensors, foot sensors and a VR headset. To experience “Wizards Take Flight,” you will only need to gear-up in hand sensors and a VR headset.

What sizes are your gear and equipment?

All of our sensors, headsets and backpacks are adjustable and one-size-fits-all.

What happens if I can no longer make my experience?

Tickets are refundable or may be exchanged up to 24 hours prior to your scheduled experience, subject to future ticket availability.  Please be advised that tickets are non-refundable in the event of no-shows and late arrivals.

What do I need to check in for my experience?

Please bring your confirmation email with you when you visit.  The ticket purchaser or lead guest must be present at the time of check in and will be required to present a valid form of identification. This name may not be changed following completion of your ticket purchase.

Do I need to register to enter the store?

No! Guests who have purchased VR experience tickets will not need to register in the Harry Potter New York virtual queue and may proceed to the front of the line when they arrive.